Lodging Managers

Career Overview

Lodging managers oversee the daily operations of hotels, resorts, motels, and other accommodation businesses. They manage guest services, staff, reservations, budgets, housekeeping, and facility operations while working to provide a positive guest experience and keep the business efficient and profitable.

Education

Lodging managers can enter the field through several pathways. A high school diploma combined with experience in guest services or hotel operations may be enough for some positions. Other pathways include a certificate, diploma, or associate degree in hospitality or hotel management, or a bachelor’s degree in hospitality management, hotel management, business, or a related field.

Future Outlook

Lodging managers should continue to have opportunities as travel, tourism, and accommodation services evolve. Demand will be influenced by travel activity, changing guest expectations, new accommodation models, and the need for experienced managers to oversee efficient and profitable operations. Opportunities will vary by location, type of accommodation, and level of management experience. Current labour-market information indicates generally balanced long-term demand, while short-term prospects vary by region.

Work Environment

Lodging managers work in hotels, resorts, motels, and other accommodation facilities. The work involves managing staff, assisting guests, coordinating departments, monitoring operations, and handling budgets and unexpected problems. Because accommodation businesses operate around the clock, evenings, weekends, holidays, and on-call responsibilities may be part of the job.

Recommended High School Courses

Psychology
Business
Communication
Hospitality
Public Relations
Accounting
Computer Applications

Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Coordination - Adjusting actions in relation to others' actions.
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Instructing - Teaching others how to do something.
Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Negotiation - Bringing others together and trying to reconcile differences.
Persuasion - Persuading others to change their minds or behavior.
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Service Orientation - Actively looking for ways to help people.
Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
Speaking - Talking to others to convey information effectively.
Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Time Management - Managing one's own time and the time of others.
Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways.
Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
Flexibility of Closure - The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
Fluency of Ideas - The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Mathematical Reasoning - The ability to choose the right mathematical methods or formulas to solve a problem.
Near Vision - The ability to see details at close range (within a few feet of the observer).
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
Originality - The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Selective Attention - The ability to concentrate on a task over a period of time without being distracted.
Speech Clarity - The ability to speak clearly so others can understand you.
Speech Recognition - The ability to identify and understand the speech of another person.
Written Comprehension - The ability to read and understand information and ideas presented in writing.
Written Expression - The ability to communicate information and ideas in writing so others will understand.

Provide basic information to guests, visitors, or clients.
Resolve customer complaints or problems.
Manage organizational or project budgets.
Confer with organizational members to accomplish work activities.
Monitor flow of cash or other resources.
Monitor facilities or operational systems.
Coordinate operational activities with external stakeholders.
Conduct employee training programs.
Evaluate employee performance.
Monitor activities of individuals to ensure safety or compliance with rules.
Monitor performance of organizational members or partners.
Direct administrative or support services.
Inspect condition or functioning of facilities or equipment.
Prepare staff schedules or work assignments.
Collect payments for goods or services.
Hire personnel.
Interview employees, customers, or others to collect information.
Purchase materials, equipment, or other resources.
Schedule product or material transportation.
Maintain operational records.
Develop operating strategies, plans, or procedures.
Develop organizational policies or programs.
Document organizational or operational procedures.
Implement organizational process or policy changes.
Promote products, services, or programs.
Manage guest services.
Perform manual service or maintenance tasks.

Schools

Appalachian State Univers...

Arkansas Tech University

Atlanta Technical College

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Belmont University

Boston University

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Cal Poly Pomona

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Cypress College

Daytona State College

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Delaware Technical And Co...

Drexel University

Durham Technical Communit...

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Eastern New Mexico Univer...

Everglades University- Bo...

Everglades University- Mi...

Everglades University- On...

Everglades University- Or...

Everglades University- Sa...

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Fairleigh Dickinson Unive...

Ferris State University

Flagler College

Florida Gulf Coast Univer...

Florida International Uni...

Framingham State Universi...

George Washington Univers...

Grand Canyon University

Grand Valley State Univer...

Gulf Coast State College

Hillsborough Community Co...

Iowa State University

Johnson And Wales Univers...

Lakeland University

Lanier Technical College-...

Lewis And Clark State Col...

Massachusetts Bay Communi...

Michigan State University

Mid-state Technical Colle...

Montgomery College- Rockv...

National Louis University

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North Carolina Central Un...

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Northwestern State Univer...

Northwood University- Mic...

Oklahoma State University

Palm Beach State College-...

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Purdue University-main Ca...

Slippery Rock University...

Southeastern Oklahoma Sta...

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St. Philip’s College- Mar...

Suny At Delhi

Suny Broome Community Col...

Suny Plattsburgh

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Tuskegee University

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Assiniboine Community...

Cape Breton University

Cdi College- Burnaby C...

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Douglas College- Coqui...

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Durham College- Whitby...

Fanshawe College- Lond...

George Brown College-...

Georgian College- Sout...

Herzing College- Onlin...

Herzing College- Winni...

Ics Canada

Lambton College

Lasalle College- Vanco...

New Brunswick Communit...

Niagara College- Niaga...

North Island College-...

Nova Scotia Community...

Olds College- Main Cam...

Professional Career De...

Red River College- Int...

Royal Roads University

Sait - Southern Albert...

Seneca College- Markha...

St. Claire College- Ce...

Stanford International...

University Of Prince E...

Vancouver Career Colle...

USA

Canada

Potential Scholarships

5 Strong Scholarship

Agnes M. Lindsay Scholars...

Approx Salary Expectation

Low End:

$39,000.00 /yr

Avg/Med:

$68,000.00 /yr

High End:

$127,000.00 /yr

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Receptionists

References

Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, https://www.bls.gov/ooh/.
Trend Analysis - Explorer the Market, Labour Market Information, Government of Canada https://www.jobbank.gc.ca/trend-analysis.
O*NET OnLine, National Center for O*NET Development, https://www.onetonline.org/.